PKT · UTC+5 · Kharian, Pakistan

Maaz Bin
Saeed.

Operations & Analytics Manager

I hold an MS in Business Analytics and a Lean Six Sigma Green Belt. I build data systems, e-commerce operations, and the processes that scale businesses — turning traditional retail into measurable, multi-channel growth.

MS Business Analytics LSS Green Belt Power BI Shopify Remote Ready

Impact Metrics

Inventory cost reduction via demand forecasting

Sales uplift after multi-channel integration

0%+

First-contact resolution rate at PriceOye

Team members managed with weekly KPIs

Available now for remote positions

Who I Am

About Me

Personal Details

LocationKharian, Punjab, Pakistan

TimezonePKT · UTC+5

LanguagesEnglish · Urdu

AvailabilityImmediate

Work TypeRemote / Full-time

Target Roles

PrimaryOperations Manager

SecondaryBusiness Analyst

Also OpenE-Commerce Ops

Also OpenProject Coordinator

Also OpenCompliance Analyst

I'm a results-driven operations professional who spent the last two years turning a traditional retail business into a data-powered, multi-channel e-commerce operation — from scratch. I built the Shopify store, the Power BI dashboards, the barcode labelling system, and the demand forecasting model. I didn't just manage the business — I rebuilt its entire infrastructure.

My background spans retail operations, financial compliance at a licensed money transfer firm, and customer success at a fast-growing Pakistani tech company. I hold an MS in Business Analytics (Bahria University, 2026) and am a Lean Six Sigma Green Belt — combining process rigour with data-driven decision-making.

I've also co-authored a peer-reviewed publication in Africa New Energies Journal. I'm now actively seeking a fully remote role where operational efficiency and data-backed growth are core priorities.

Career History

Professional Experience

APR 2024 – PRESENT

Business Operations Manager

Al Rafiq Shopping Centre · Kharian, Pakistan

Current

Directed end-to-end digital transformation — integrating Shopify, Daraz, TikTok Shop, and Power BI into a previously offline retail operation.

Built a demand forecasting model reducing inventory costs by 18% and eliminating stockouts across key product categories.

Designed Power BI dashboards tracking customer retention, average transaction value, and stock turnover for real-time leadership decisions.

Led a team of 7 with weekly KPIs, accountability frameworks, and performance check-ins — measurably improving team output.

Engineered POS ↔ Shopify ↔ marketplace integration, boosting multi-channel sales traffic by 25% in 6 months.

Designed a proprietary SKU + CODE128 barcode labelling system with price obfuscation for scalable catalogue management.

ShopifyPower BIPythonDemand ForecastingE-CommerceTeam of 7

JAN 2024 – APR 2024

Compliance Officer

ACE Money Transfer · Kharian, Pakistan

3 mo

Conducted fraud analysis, EDD, and KYC reviews in alignment with AML and FATF international regulatory guidelines.

Monitored daily transaction flows via compliance dashboards, detecting and escalating suspicious activity within SLA windows.

Contributed to a redesigned internal control framework that reduced incident response time and audit findings.

AML / FATFKYC / EDDFraud DetectionRisk Assessment

SEP 2023 – DEC 2023

MTO — Customer Success

PriceOye Technologies · Islamabad, Pakistan

4 mo

Sustained a 90% first-contact resolution (FCR) rate across email, chat, and phone — consistently meeting SLA targets.

Maintained a CSAT score above 85% through structured follow-ups and personalized service delivery.

Compiled weekly performance analytics reports on user feedback and engagement trends, directly informing product decisions.

90% FCR85%+ CSATAnalytics ReportingCRM

AUG 2022 – SEP 2022

Research Intern

National Institute of Maritime Affairs · Islamabad, Pakistan

Authored daily intelligence and policy briefs on maritime affairs for senior stakeholders and international event speakers.

Coordinated full logistics for the International Maritime Symposium — speaker outreach, vendor management, multi-stakeholder communications.

AUG 2022 – SEP 2022 · CONCURRENT

Supply Chain Intern

Trade Expeditors Pakistan (Pvt) Ltd. · Islamabad, Pakistan

Coordinated last-mile trucking and ISF customs clearance, contributing to a 12% improvement in on-time delivery rate.

Zero documentation errors during tenure — managed client queries on shipment tracking, billing, and customs status.

↑12% On-TimeISF FilingCustoms Compliance

Technical Arsenal

Skills & Tools

📊

Data & Analytics

Power BI90%

Excel Advanced88%

SQL80%

SPSS / STATA / AMOS78%

Google Analytics75%

⚙️

Operations & Strategy

Business Process Optimization92%

Lean Six Sigma88%

Demand Forecasting85%

Supply Chain Management80%

KPI Management90%

🛒

E-Commerce & Platforms

Shopify88%

Daraz Seller Center85%

POS Integration82%

TikTok Shop75%

SKU & Inventory Systems90%

💻

Programming & Research

Python75%

R (Statistical Analysis)70%

Quantitative Research85%

Mediation Analysis82%

Academic Writing88%

🔒

Compliance & Risk

AML / FATF85%

KYC / EDD85%

Fraud Detection80%

Internal Controls82%

🧰

Productivity Tools

Microsoft Office Suite95%

Google Workspace90%

Slack / Notion / Trello85%

Academic Background

Education & Research

SEP 2024 – FEB 2026

Master of Science — Business Analytics

HR Analytics & Organizational Behavior

Bahria University, Islamabad · Pakistan

MS Thesis

"The Mediating Role of Affective Commitment in the Relationship between Flexible Work Arrangement and Turnover Intention: An Evidence from the IT Industry of Pakistan"

FEB 2019 – FEB 2023

Bachelor of Business Administration

Major: Supply Chain Management

Bahria University, Islamabad · Pakistan

BBA Thesis

"Challenges in Balancing Logistics and Budget in the Cement Industry"

📄 Peer-Reviewed Publication

"A Review on Design of Sugar Bagasse Biogas through AD Process"

Africa New Energies Journal · Co-Authored

Review article covering anaerobic digestion (AD) process design for converting sugar bagasse into biogas energy — contributing to sustainable energy research in emerging markets, with implications for renewable energy policy and industrial waste utilisation across Africa and South Asia.

Professional Development

Certifications & Training

🎯

Certified

Lean Six Sigma Green Belt (LSSGB)

Process Optimization · Quality Management

🎯

Certified

Lean Six Sigma Yellow Belt (LSSYB)

Foundation Certification

🌟

Aspire Leadership Program (ALP 2024)

Cohort 3 · Module Completion

📋

UAE Taxation Course

Institute of Corporate & Taxation (ICT)

🛍️

Digital Marketing & E-Commerce Management

Esajee's, Islamabad

🌐

Social Media Marketing

Bitech Solutions, Lahore

🚢

International Trade & Import-Export Documentation

Pakistan Institute of Management, Lahore